Please do not use the platform for matters related to the Company's services.
These issues should be submitted exclusively to customer service.
Also, any kind of submitted report cannot be considered as a malfunction report, but the incidents, which, in the judgment of the complainant, concern the operation and the interest of the Company or the public interest.
Your report should be clear and as well documented as possible and should not contain any sensitive personal data.
A basic and inviolable principle of the Report-Complaint Management Policy is the protection of the anonymity and the principle of confidentiality of the data of the individuals who submit such reports-complaints, and since they are employees of the Company, the assurance in addition of not jeopardizing their existing position and of their future professional development. In case of submitting a named complaint, it is ensured that there will be no negative consequences (retaliation) for the person submitting the complaint.
Tracking your reports can be important for many reasons:
1) You wish to view the status of your report to check if action is being taken.
2) You wish to complete your report with additional information.
3) System administrators have requested additional information from you so they can resolve the problem or take the necessary action.
4) Save the unique code you will receive at the end of your report.
You can read more about the whistleblowing legislation in EU here.