Santa Casa da Misericórdia de Lisboa Whistleblower System

Welcome to SCML's internal reporting channel

The existence of the Internal Reporting Channel corresponds to a legal obligation under the General Regulation for the Prevention of Corruption (RGPC), established by Decree-Law No. 109-E/2021 of December 9, and the General Regulation for the Protection of Whistleblowers (RGPDI), established by Law No. 93/2021 of December 20, which implements Directive (EU) 2019/1937 of the European Parliament and of the Council of December 23. This law transposes Directive (EU) 2019/1937 of the European Parliament and of the Council of October 23, 2019 on the protection of persons who report breaches of European Union law into national law.

The effective implementation of the channel takes place within the framework of the RGPDI by linking regulations.

The aim of the RGPDI is to ensure the protection of the INDIVIDUAL who, on the basis of information obtained in the course of his or her professional activity, reports or makes public a criminal offense that has been committed, is being committed or can reasonably be expected to be committed, as well as the attempt to conceal it.

Thus,

In the case of Santa Casa da Misericórdia de Lisboa,

According to the provisions of the RGPDI, a whistleblower is a person who has a direct or indirect PROFESSIONAL RELATIONSHIP with SCML:

Employee (regardless of the position and type of employment contract);
Service providers, contractors, subcontractors and suppliers and all persons under their supervision and direction;
Member of a SCML statutory board or council;
Volunteers and interns, whether paid or unpaid.

The fact that the complaint is based on information obtained in the context of a now terminated professional relationship with SCML (former employees) or during the recruitment process or any other pre-contractual negotiation phase of an existing or non-existing professional relationship with SCML does not prevent a natural person from being considered as a complainant.

A report requires GOOD FAITH and REASONABLE GROUNDS to believe that the information is true at the time of the report or disclosure.

Complaints will always be submitted, processed and recorded confidentially, with the complainant's name and contact details or, at the complainant's express request, completely anonymously.

The purpose of the RGPDI is to ensure the protection of the INDIVIDUAL who, on the basis of information obtained in the course of his or her professional activities, reports or makes public a criminal offense that has been committed, is being committed or can reasonably be expected to be committed, as well as an attempt to conceal it.

You can safely file and track a complaint on this page. Tracking a complaint can be important for, among other things:

inquiring about the status of the complaint and, for example, learning about the actions planned or taken to review and, if necessary, remedy the reported violation;
provide additional information about the complaint;
to be asked for additional information necessary for a better and complete investigation of the matter that is the subject of the complaint.

Before proceeding and for a better and more complete clarification, it is advisable to read the attached documents (tabs), in particular the document "Questions and Answers" (FAQ).

Remark:

The internal reporting channel is not intended for complaints about personnel matters, which should be directed to the relevant SCML departments.