The Whistleblower Channel

Notice: Do not use this page for complaints, communications or suggestions about Carglass® Portugal's services of a commercial nature.

Autoglass - Vidros para viaturas Lda. (Carglass Portugal) implements a process of receiving, analyzing and processing complaints, with the aim of preventing and combating illicit conduct, in accordance with the legislation introduced by Law no. 93/2021 of 20 December, which transposes Directive (EU) 2019/1937 of the European Parliament and of the Council, of 23 October 2019, on protection of persons reporting offences, of Union law and laying down provisions on the protection of persons when reporting violations of national regulatory provisions (the so-called “Whistleblowing Law”).

The complaint process is an integral part of the policies of Autoglass - Vidros para viaturas Lda., pursuant to Decree-Law no. 109-E/2021 of 09 December.  For the sending and management of reports, Autoglass — Vidros para viaturas Lda., implements a dedicated IT platform, which is a preferred channel for sending complaints.

Through the platform it is possible to:

• Submit a report
• Edit or update a submitted report
• Check the status of a lodged complaint
• Receive information about the results of the checks, whenever the complainant has provided his/her identity.

The platform allows you to:

• Separate the whistleblower's identification data from the content of the complaint, providing for the adoption of codes that replace the identification data, so that the complaint can be processed anonymously;
• Keep the contents of the complaint confidential throughout the management phase, allowing access only to authorised parties;
• Adopt secure protocols for the transport of data over the network, as well as the use of encryption tools for the content of the complaint and any accompanying documentation;
• Interact with the whistleblower ensuring their anonymity.

If the complainant does not indicate his/her identification and/or contact details, the complaint will be considered anonymous and, therefore, will be treated as an ordinary complaint, making it impossible to apply the discipline referred to by the Whistleblowing Law. In any case, the report will be recorded and stored (with all relevant documentation attached) in order to assure the whistleblower who identified himself and who at a later time communicated to the authorities that he suffered retaliatory measures due to the report, the protections guaranteed in the Whistleblowing Act.