iBanFirst Whistleblower Channel

Since you have a relationship with iBanFirst, you are encouraged to report serious matters, whether you witness or suspect them. This can be done anonymously or confidentially in a secure manner through this channel.
 

Reporting of serious matters

This page is a tool that helps you report actions that you find unethical, illegal or in violation of internal policies, including the company Code of Ethics – Integrity Policy.

You can choose how much you want to share with your report, from basic contact details to keeping it 100% anonymous. All investigations are treated confidentially and securely.

Following up on your report can be important.

This gives you various options:

1. You can see the status of your report and check if action is being taken.
2. You can provide additional information to your report.
3. You can responde to a case handler´s request for more information to help him/her resolve the issue or take appropriate actions.

Applicable legislation:

• Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons who report breaches of Union law
• Belgium: Loi sur la protection des personnes qui signalent des violations au droit de l'Union ou au droit national constatées au sein d'une entité juridique du secteur privé

External reporting channel:

You may also use an external reporting channel.

In Belgium, the Nationale Bank of Belgium is the competent authority in charge of receiving external reports for the financial sector.

https://www.nbb.be/en/financial-oversight/general/contact/report-breach